Questions & Answers
This is the place where you can ask your questions or you can support other users.
If you have questions about how-to automate specific actions with your SmartHome or why a specific rule doesn't work as expected, please ask them within this area.
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Do you have questions about services (e.g. mobile access) or functions of the LIVISI SmartHome System such as sunrise/sunset? Ask them here...
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dk8pnJanuary 17, 2026 at 3:58 PM
Please use this area for any questions related to innogy (also RWE) devices.
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MKRFebruary 5, 2026 at 7:23 AM
Do you have questions on the setup or other topics of the Home Hub/gateway/SHC? Feel free to ask them right away...
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App
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This topic is all about the official app. No matter if you have questions regarding the Apple, Android or the web-app - ask it right away.
If you have questions related to 3rd-party apps, please refer to the corresponding forum.
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SparklingCake33790March 30, 2024 at 9:18 PM
"Alexa,..." or "Hei Google,...", no matter which you prefer - this is the place where you can let other users answer your questions regarding those smart assistants and IFTTT
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Here you can ask your questions about heating, heating control, thermostats, floor heating, etc.
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Do you have any questions about the virtual habitant, the alarm chain or the smoke detectors? Ask the community about everything related to prevention, security and safety.
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BitterGlitter24241February 29, 2024 at 8:58 PM
Everything that is not related to devices that are not innogy/RWE-branded can be asked in this area.
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Philips Hue bridge, lamps and devices that are compatible
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Medion
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Compatible Medion lamps and devices
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JollySilence32584January 27, 2024 at 5:58 PM
Do you use LIVISI SmartHome with open source systems such as OpenHab? We like it! Ask our community for support with your questions...
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OpenHab
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Attention! Please switch your OpenHab systems to the local SH interface as soon as possible. From 2023 the cloud connection will no longer be officially supported.
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harald24November 28, 2025 at 11:36 AM 
Olga ParkOctober 5, 2025 at 8:53 AM
ioBroker
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Attention! Please switch your ioBroker systems to the local SH interface as soon as possible. From 2023 the cloud connection will no longer be officially supported.
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Forum for all questions about LSH Commander Plus (lsh-commander-plus.de) - The tool for backing up and transferring Configurations from one LIVISI SHC to another... to be prepared in case of an emergency!
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Stay local and don't let your SmartHome be impacted by external issues like Internet cut-offs or cloud services downtimes. In this forum you can discuss all questions & topics around local SmartHome. Please also check out our dedicated local SmartHome pages.
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DerDenkfauleDecember 3, 2025 at 8:09 AM
Other
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If your question doesn't fit into any other forum, you can set it here...
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You can't sign in, a device is unresponsive or can't be included? If you encounter a problem, try to ask other users in the community if they know a solution...
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chris80March 22, 2025 at 7:26 PM
Whether it's firmware updates of individual devices or updates of the central components - here you can ask your questions or help other users.
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You've found bugs in the community or don't know where to find a particular feature? Please ask your questions about the community here...
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